Warranty Policy

Some products in the catalog are covered against defects in materials and workmanship. The product page is the first place to look, because different goods can carry different cover. Drinkware and softer accessories are not treated the same way. The store operator must publish the periods that this store will honor. Drinkware is covered for 1 year from the delivery date against manufacturing defects. Accessories and soft goods are covered for 90 days from the delivery date against manufacturing defects. Questions go to owalalife@gmail.com.

What the cover is about

The cover is for a defect that was present in the way the item was made or in the materials used, when the item has been used as its product page describes. It is not a promise that a color will never scuff, that a seal will survive misuse, or that a part will last forever under conditions the product page warns against.

A special release, a limited color, or a personalized item may follow a different promise. If the product page is silent, ask us before you assume it has the same cover as a standard item. We would rather answer that question than receive a return that cannot be accepted.

What usually falls outside

Damage from a drop, from heat the product page says not to use, from a freezer or microwave where the product page advises against that, or from a dishwasher cycle the product page does not allow, is outside this cover. Lost parts, ordinary wear, and stains from drinks are outside it as well. A problem caused by a repair that we did not agree to is also outside it.

If you are not sure, write to owalalife@gmail.com with the order number, a short description, and a photo. We will tell you whether the warranty page or the return page is the right route. Guessing wrong can leave you paying for a shipment that we cannot credit.

What we do if we accept a claim

If we agree the problem is a defect, we will repair the item, replace it, or refund the price you paid for it. We choose among those options based on stock and on whether a repair is realistic. A replacement is the same item where we have it. If we do not, we will tell you what we can offer instead.

You may need to send the item back before a replacement ships, unless we say otherwise. Follow the packing notes on the return page. Where the defect is ours, we cover the reasonable cost of that return. Where the inspection shows the problem is outside this page, the return-shipping rule on the return page applies.

This page does not take away a legal guarantee that the law where you live attaches to consumer goods and that cannot be waived. Those rights sit beside this cover. To ask a question about either, use owalalife@gmail.com.

The order confirmation is your proof of purchase. Keep it. We can look up an account order without it, but a guest order is much easier to find when you quote the order number and the email used at checkout. A claim without any way to match the purchase may be delayed until we can confirm that we sold the item.

Inspection means we compare the item with the product page and with what you described. We may ask for a second photo of a seam, a lid, or a base. Please wait for that answer before you throw the product away. Once it has been discarded we may not be able to confirm a defect.