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Refund Policy

A refund is the return of money you paid. It is separate from the physical return of an item, although the two often happen together. This page explains when money goes back, how it is sent, and when only part of the price is credited.

When a refund is due

If we cancel an order before it ships, you receive a refund of the amount you paid for the cancelled goods and for any shipping you paid that will not be used. Orders we cancel because the address is a freight forwarder, or because we cannot deliver to it, are refunded in full for the affected items.

If you return an unused item in its original packaging inside the return window, and we accept the return, we refund the price you paid for that item. The outbound shipping charge is refunded only when the return exists because we made an error or because the item is defective under the warranty page. Otherwise the outbound shipping charge and the cost of the return shipment stay with you.

If an item comes back used, with labels removed, or outside the return window, you should not expect a full refund. We may decline the refund. Where we keep the item because it cannot be sent back in a saleable state, any credit is partial and is decided after inspection. We will tell you the amount before we finish the credit when that is practical.

How the money is sent

Refunds go back to the original payment method used at checkout whenever that method allows it. We do not send a refund to a different card simply because it is more convenient, unless the original method cannot receive it. In that case we will agree another route with you in writing.

The payment provider, not this store, decides how quickly the credit appears on your statement after we issue it. Many providers take several business days. A refund that we have issued is not the same as a credit you can already see. If the credit is still missing after a reasonable period, contact [customer email] with the order number and we will confirm the date we sent it.

We do not refund an amount that was never captured, such as an authorization that expired. If your bank still shows a hold after we have cancelled, ask the bank to release it. We can confirm the cancellation from our side.

Partial charges, tax, and exchanges

If only one item from a multi-item order comes back, the refund covers that item, not the whole order. Tax that was charged on the refunded item is included in the refund when we are able to reverse it. A shipping charge that covered several items is refunded only in the cases described above.

If you would rather have a replacement than money, say so when you write to us. A replacement is offered when we have the same item, or the variation you want, in stock. It is not a promise on every product. If we cannot replace it, we refund under this page instead.

Promotional discounts are refunded only to the extent they applied to the item you returned. A free gift that depended on the order threshold may be cancelled or charged if the return drops the order below that threshold. The confirmation email is the record of the discount that applied.