Return Policy

You can ask to send an item back when it is unused and still in the packaging it arrived in, and when your request falls inside the return window. You have 30 days from the delivery date on your confirmation. Write to owalalife@gmail.com before you send anything, and we will confirm whether your order is still inside the period we honor.

Read this page before you ship a return. A return that skips these conditions can be refused.

What can come back

The item should be unused and in its original packaging. Labels, stickers, and seals that were on the product when it arrived should still be in place. If those have been removed, we may refuse the return because we cannot resell the item as new.

If the product has been used, do not assume it can travel back to you again. A used return may be declined, or it may be accepted only as a partial credit. The unused-condition rule is there so that the next customer receives a clean product. When you are unsure whether your item still counts as unused, contact owalalife@gmail.com before you request a label. A short description and a photo usually settle the question.

Who pays for the trip back

Unless the problem was our mistake, such as the wrong item or a defect covered by the warranty page, you are responsible for the cost of sending the return. That cost is not refunded. If we sent the wrong product or the product arrived with a defect we confirm, we will provide a return path at our expense.

Use a trackable service. We are not responsible for a return parcel that never reaches us and has no tracking. Keep the tracking number until the refund or exchange is finished.

How to start

Contact owalalife@gmail.com with your order number, the item name, and the reason for the return. If a return form is later offered on the site, you may use that form instead. We will tell you where to send the parcel and whether a label will be issued.

Pack the item so it will not be crushed. A bottle or tumbler should be empty, clean, and dry. Do not include personal belongings in the box. We are not responsible for anything extra that you leave inside.

After the parcel arrives, we inspect it. If it matches the conditions on this page, we follow the refund policy. If it does not, we will write to you and explain the outcome, which may be a refusal or a partial credit as described on the refund page.

Items that need a conversation first

Personalized goods, goods that were altered after delivery, and goods that are missing parts you received should be discussed before a label is created. The product page and your confirmation are the record of what was sent. A return is not a way to exchange an item simply because a carrier delay made the delivery less convenient. Delivery delays are handled under the shipping policy.

This page does not limit a right you have under a consumer law that cannot be waived where you live. If that law gives you a different return route, you may use it.